Salary Range:  $90,000-$110,000 a year

Summary:

As a Veterinary Hospital Administrator, you will play a crucial role in overseeing the day-to-day operations of the veterinary hospital, ensuring efficient and effective management to provide high-quality care to animals.  Your responsibilities will encompass administrative and financial aspects to maintain a well-organized and thriving veterinary practice.  You will also support Human Resources with the Human Talent Director and Marketing Coordinator. 

The Veterinary Hospital Administrator will be under the direct supervision of the Partners.   

Responsibilities:

• Administrative Management:

• Coordinate and manage daily operations, including scheduling, client appointments, and patient admissions.

• Oversee medical records management, ensuring accuracy and compliance with relevant regulations.

• Implement and maintain efficient office procedures and protocols.

1. Develop and maintain business professional networks that would encourage practice growth via staff development and hospital revenue
2. Be able to oversee multiple hospital locations
3. Become familiar with all functions of the practice management software (Ezyvet), including but not limited to doctor production calculations, fee structure, and reporting

• Financial Management:

• Develop and manage the hospital budget in collaboration with the managing partner(s).

• Monitor financial performance, analyze variances, and implement corrective actions as needed.

• Handle company billing, invoicing, and financial transactions in compliance with industry standards.

1. Ensure that all A/R is properly maintained and processed by the billing department team members
2. Maintain complete confidentiality of all financial information
3. Ensure all credit card and/or expense receipts are appropriately given to the bookkeeping division promptly. 
4. Liaise with the professional accounting and bookkeeping staff to ensure a timely and accurate flow of information.

• Human Resources:

• Work with the Human Talent Director and Marketing Coordinator(s) to grow, empower, and engage the entire team. 

• Aid in the process of performance evaluations and provide feedback to ensure a high level of performance.

1. Maintain complete confidentiality of all personnel matters and information
2. Participate in regular meetings with the associate doctors in conjunction with the practice owners and the Human Talent Director and Marketing Coordinator(s) to review career development and production
3. Coordinate with the various department leaders to ensure appropriate content and organization of staff meetings and staff development functions
   
   

• Client Relations:

• Ensure all clients receive exceptional customer service and all team members are providing the highest level of customer service. 

• Address client inquiries, concerns, and complaints promptly and professionally.

• Work to enhance the client experience, ensuring a positive and compassionate atmosphere.

• Implement and maintain effective communication strategies with clients and staff.

• Help develop protocols/processes that ensure client concerns/issues are not repeated
  
  

• Regulatory Compliance:

• Stay current on veterinary regulations and standards to ensure the hospital's compliance.

• Work with regulatory agencies to obtain and maintain necessary licenses and certifications.
  
  

• Emergency Preparedness:

• Develop and implement emergency response plans to ensure the safety of patients, clients, and staff.

• Coordinate with veterinary professionals to handle emergencies and crises effectively.

The above listed responsibilities are not all-encompassing but merely an example/guideline as to what you are asked to address.   The candidate is expected to fill the needs of the practice whatever they may dictate at the time of employment.  

Qualification: 

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
• Previous experience in veterinary hospital management, healthcare administration, or business administrative work is highly desirable
• Strong organizational, leadership, and interpersonal skills 
• Excellent communication skills, both verbal and written
• Knowledge of veterinary practice, procedure, and terminology
• Independent thinker and self-starter
• Upholding high ethical standards and demonstrating integrity
• Build positive relationships with colleagues, clients, and other stakeholders.  You must be able to work well in a team, resolve conflicts diplomatically, and foster a positive work environment
• Active listening skills
• Adaptability.  The business environment is dynamic, and the candidate must be adaptable to changes.  Flexibility and the ability to adjust strategies based on evolving circumstances are valuable qualities.  

By effectively managing the administrative aspects of the veterinary hospital, you will contribute to the overall success of the practice, enabling the veterinary team to focus on delivering optimal 

Skills Required:

Organized and focused, reflects accuracy and clarity in all work, demonstrates high work ethic, active listener, works independently, generates innovative ideas, positive influence on staff, contributes to the success of the practice, must know all hospital procedures and excellent communication skills. Must be able to lift 40 lbs.

Schedule:  

Monday to Friday 8 am - 4 pm (Flex)

There may be times when your schedule may need to be adjusted based on the needs of the practice.  

Work Setting:  

• Clinic
• You may be asked to rotate/visit our additional locations
• In-person
• This position is not eligible for remote employment/work

About Catskill Veterinary Services, PLLC

We are an advanced veterinary group located in New York's beautiful Hudson Valley. Our area has so much to offer any candidate! Our veterinary team is truly dedicated beyond words and strives to improve the welfare and health of all of our patients. We are advancing the level of veterinary care in our region. Our practice is in the early development of building a brand-new multidiscipline veterinary hospital including specialty services.

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